Refunds & Returns
Last updated: 4-7-25
We want you to be completely satisfied with your Fire by Design purchase. If for any reason you need to return or exchange an item, please review our policy below.
Return Policy
Products may be returned within 30 days of receipt for a full refund, excluding original shipping and handling charges. All return requests must be authorized with a Return Merchandise Authorization number (RMA#). Please call our team at (877) 807-8923 to obtain your RMA#.
Return Requirements
- Returns must be initiated within 30 days of the delivery date
- All returned items must be in original packaging and include all manuals, accessories, and cables
- The RMA# must be clearly printed on the outside of the package
- Returns must be shipped using a trackable delivery method
Note: Fire by Design is not responsible for damage or loss during return shipping. We recommend using a service with tracking and insurance.
Restocking Fee
A restocking fee of up to 15% may apply at our discretion for returned items.
Exchanges & Warranty Claims
If your return is related to a warranty issue, please refer to our Limited Warranty Policy for eligibility and instructions. Products eligible for warranty replacement may be exchanged at no charge if determined to be defective under our coverage guidelines.
Contact Us
If you have any questions about returns or need help with your RMA, please contact our customer service team:
Fire by Design
Phone: (877) 807-8923
Email: info@firebydesign.com
Website: www.firebydesign.com
